Frequently Asked Questions

 

-What level of experience do I need for the photo tour? 
All Levels of Experience Welcome (any camera type is fine for day tour) for night tour is better to have a DSLR camera and a tripod

-Do you guarantee that we will see the northern lights?
We don't guarantee that you will see the northern lights because this phenomenon occurs according to the solar wind and geomagnetic field. Some weeks, you are treated to fantastic displays, repeated several times during the evening. Other times, the snow falls densely, or the northern lights simply stay away. Naturally, the longer you stay and the more time you set aside, the better the odds. We will do our best to take you to a location with the clearest sky on a beautiful location during our tours

-Do we get our money back if we do not see the Northern Lights?
In case of not seeing lights there are no refunds expected.
In case of not seeing lights there is no extra free trips expected.
No, you do not get your money back. It is part of the game and magic from the Northern Light. We cannot guarantee seeing them the way you have them in mind. Vidar, the photograph, normally find some clear sky.  Most the time Vidar find them but we don’t guarantee to see them every Tour.

-Can I cancel the tour ?
Yes and No.
We are small company specialize on photography and tours.  That makes cancellations more difficult for us less then one week before the tour. We hope that you understand the penalty for cancellation. Here is our rulers:

-Cancellations rulers

  • 100%  refund if the trip will be cancelled before 5 days of the trip
  • 0% refund if the cancellation will be on the same day of the trip or 4 day before the trip.
  • The refunds take up from 5-10 working days.


-Can I book northern lights trip several days, and If lucky to see good lights the first day(s) cancel all following days?

No, we ask you not to do that.

It will not be fair to others we have to say no to, if you book more days than you actually plan to join, and then decide to cancel some trips last minute since you have seen enough northern lights the first day(s).

It creates chaos to us, since we then need to spend hours trying to find others to take your seat(s), and maybe we even need to rearrange vehicles and guides.

We hope people join the trips they have booked. There will always be a new experience no matter what. The northern lights will never be the same. It can be different colours, different shapes, different brightness and very different pictures.) We also drive to different locations,

-How long will the tour take?
 7 – 10 hours. Depending on the weather and The Lights. And yes we can drive  to Sweden or Finland if we need to do it.

-Do you ever cancel any trips?

NO, we never cancel as long as it is safe to drive. The only time we cancel without asking what you want, is when the meteorologist says it is dangerous to drive. It can be because of storm, avalanche risk, or extreme ice on roads. I assume you agree that we have to cancel if dangerous conditions. We can not risk your health, or worse, because you reallly want to see the northern lights, or our nature. Safety above all.

 

-When is the best time to see Northern Lights?

Northern lights can be seen well between  September to end of March. Can also be good early mid August and early April.

All months can be very bad, and all months can be very good. Solar activity and coastal weather are both very unpredictable, so you can not plan ahead which dates that will be good. The most important for you if you want to see good northern lights, is to have enough days in Tromso, waiting for a good day with lights activity and clear skies.

All months have advantages, and all months have disadvantages. We have northern lights in average every second day, so our answer is; have enough days. It does not matter which month you come, as long as you have enough days here.

 

-What to wear?

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